Returns & Refunds
IN STORE purchases
We accept returns within 7 days of purchase for exchange or credit note provided proof of purchase is presented, clothes have been unworn and original tags are attached.
Refunds are not provided for change of mind or unless in accordance with Fair Trade.
ONLINE store purchases
We accept returns within 7 days of receipt for items purchased from the bounce ONLINE store provided our online returns procedures & criteria are met:
- Full price items may be returned for refund or exchange.
- Sale items may be returned for exchange or credit note, unless faulty or not as described.
- Items must be returned new, unused and with all bounce garment tags attached or will be returned to sender.
- Returned garments which are damaged, soiled or altered will not be accepted by Bounce Sydney Pty Ltd and returned to sender.
- For faulty or incorrect items, Bounce will happily pay the postage costs for dispatch of the replacement.
Bounce reserves the right to inspect returned items and deny return or exchange of goods if found to be damaged or not in resalable condition. To avoid this, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase. If you have any further questions, please don't hesitate to email us at firstname.lastname@example.org
To return an item, follow these steps:
- Email the online team at email@example.com for a Return Authorisation number (RA number). Please ensure that you include the Order Number that you received in your original order confirmation.
- Include the RA number that we send to you and post your item(s) to:
Bounce Sydney Pty Ltd
66 Oxford Street
Paddington NSW 2021
We recommend you use trackable, registered or insured post or courier as Bounce Sydney Pty Ltd does not take responsibility for loss of items being returned.
- Once items have been received by us, please allow 3-5 business days for the return to be processed and for either a refund to be credited to your account or a credit note to be emailed to you.
Please note: Bounce stores cannot process refunds or credit notes in-store for purchases made online. Once you have received an RA, you are welcome to return your online purchase to any bounce store instead of posting it, and it will be handed over to our online team to process.